Blog: E-Commerce

General Thoughts and Articles that don’t necessarily fit a particular category.

How To Fail At Live Support Chat

How To Fail At Live Support Chat

Don’t put a “live support chat” button on your website unless you are in fact dedicated and equipped to provide live support. Scripted or canned responses that have nothing to do with the customer’s issue are never and in no way beneficial to your business

Dec 14th, 2017

Remember Google Buzz? A Blast From The Past

Remember Google Buzz? A Blast From The Past

Google Buzz? Anyone? It’s been a while. But apparently its legacy still lives on – on some websites, even in 2017 — 5+ years after its official demise

Mar 23rd, 2017

The Biggest Mistake Website Owners Make

The Biggest Mistake Website Owners Make

Zero to Hero: Unless you have unlimited funds to sustain the proverbial spaghetti-throwing “marketing” strategy, it’s time to get friendly with your data

Mar 21st, 2017

DMOZ Is Shutting Down On March 14 2017

DMOZ Is Shutting Down On March 14 2017

After 18 years DMOZ, (one of) the oldest, human-curated internet directories will shut down on March 14,

Mar 8th, 2017

The State of the Internet 2016: The Age of the Scam

The State of the Internet 2016: The Age of the Scam

A scam’s goal is always to make money. Most scams attack your wallet directly and immediately, sometimes they even cause prolonged misery – in the case of credit card and identity fraud

Nov 24th, 2016

1996 – 2016: My First 20 Years On The Internet

1996 – 2016: My First 20 Years On The Internet

“In 20 years, we will all be wearing computers on our wrists, like watches. They won’t be a lot bigger than a wristwatch either. And they will be 100 times more powerful than the systems we currently have in our labs.”

Sep 7th, 2016
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