Blog: General

Articles that don’t necessarily fit into one particular category.

How To Fail At Live Support Chat

How To Fail At Live Support Chat

Don’t put a “live support chat” button on your website unless you are in fact dedicated and equipped to provide live support. Scripted or canned responses that have nothing to do with the customer’s issue are never and in no way beneficial to your business

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Remember Google Buzz? A Blast From The Past

Remember Google Buzz? A Blast From The Past

Google Buzz? Anyone? It’s been a while. But apparently its legacy still lives on – on some websites, even in 2017 — 5+ years after its official demise

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The Biggest Mistake Website Owners Make

The Biggest Mistake Website Owners Make

Zero to Hero: Unless you have unlimited funds to sustain the proverbial spaghetti-throwing “marketing” strategy, it’s time to get friendly with your data

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