E-Commerce Most Important Questions
Before we can start building the solution that is right for you, please make sure you can answer the following questions.
Will you be selling physical products or intangible items such as services, downloads or subscriptions?
Physical products generally require Sales Tax to be added to the final price (depending on your Nexus and the buyer’s address), intangible items do not.
If you collect Sales Tax, you will probably require a Sales Permit, a Resale Certificate or a similar permit or certificate in your state (Please check your state’s requirements).
Do you think about using PayPal, Google Checkout or a fully integrated solution?
Every one of these options has its advantages and disadvantages. Please refer to our Payment Options page for more information.
Other functionalities might include Recurring Billing, Customer Profiles, Shipping Options via Various Carriers, Wishlist, Multiple Options per Product/Service, Coupons, Specials, etc?
Will you be using UPS, FedEx or the USPS to ship your products to your customers? Will you be offering different options for the individual carriers?
Will you be using a fulfillment company?
How will your intangible products get delivered? Will you be providing download links?
What if your customers have questions or need to return an item? Will you be providing customer service and issue RMAs?
What if your customers have problems during the checkout?
Do you need to calculate, add and report Sales Tax?
Will you be tracking inventory?
Do you need exporting features to e.g. Quickbooks or another accounting program you are using?
How will you keep track of existing customers and their orders?